1.Screen flicker or unstable working:
*Please check if the HDMI cable has been connected tightly.
2.Unable to connect to the network:
*Please ensure that you have connected the Ethernet network, at the same time can keep smooth networkethernet.
*Please ensure that have been connected to WIFI network, network has been successful to enter the password encryption.
*Please ensure network IP to choose the right.
3.Cannot start device:
*Please download FW file from Rikomagic official website: www.rikomagic.com to refresh the device FW. Make sure all the important data
has been backup before process it. If the issue still cannot be solved, please contact the distributor which you bought from.
4.Keep restarting system automatically:
*Please check if the device get enough power supply. Sometimes, external HDD cause power shortage. Please plug additional power supply
for external HDD or other external devices.
5.Cannot find file in SD card or open drive:
*Please check all the connection of the device. And make sure you have tick of SD and USB Host in “Setting”.